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Support Article

Formatting issue in PDF export from Rich Text Editor

SA-10022

Summary



Text formatting does not occur properly in PDF, when exported from Rich Text Editor. User has configured a rich text editor in a section and during run time when user tries to print the contents of the RTE. it displays without the font colors and backgrounds. In this case an activity is used to internally call the HTMLtoPDF activity.

Steps to Reproduce



1.Enter text in PRPC v7.1 out-of-the-box (OOTB) Rich Text Editor field.
2.Click button to export the text to PDF.


Resolution



The explanation for this behavior is as follows: 

In the activity before calling the HTMLtoPDF activity explicit parameter are passed to set specific fonts.
These explicit parameters disables the OOTB Rich text Editor functionality. You must comment out these custom lines in the activity
.
 
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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