Support Article
How to delete operators without failure of work objects
SA-6434
Summary
How to delete operators without failure of work objects?
Error Messages
Not Applicable
Steps to Reproduce
- Delete operator.
- Try working on cases associated with the deleted operator.
Root Cause
If the operator no longer exists, the operator's work objects cannot be operated.
Resolution
There are two alternative approaches to address this issue:
- Transfer the operator's work cases before deleting the operator record. If the operator is deleted and there are cases for them, add the operator record back, transfer the cases, and delete the record again.
- Remove the privileges and access roles, so that the operator cannot be used, but they still exist and the cases can be transferred, and delete the operators.
Published December 9, 2016 - Updated October 8, 2020
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