Support Article
Next Run in Agent Schedule not updating in Pega 7.1.8
SA-12227
Summary
When the database goes down, the Agent's next runtime does not update and remains in the past time because the Agent does not run even when you start it manually in SMA.
Error Messages
Not Applicable
Steps to Reproduce
Disconnect the database from a running Pega 7.1 instance and observe the Agents in SMA.
Root Cause
A regression was introduced in the previous release.
A null check was missing in handleProblem function of AgentQueue class in Pega 7.1.7.
Resolution
Apply HFix-24506, which replaces HFix-23075 and includes HFix-23075 as an Additional Related Hotfix.
HFix-24506 adds the null check in AgentQueue->handleProblem method to fix this issue.
Published May 12, 2016 - Updated October 8, 2020
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