Support Article

Passivated data was not deleted by System Cleaner



Passivated data was not deleted by System Cleaner. Due to an issue with scheduling, the System Cleaner agent did not run for more than 60 days. During this time, requestors became inactive and no longer rteferenced in Pega.

Error Messages

Not applicable.

Steps to Reproduce

Not applicable.

Root Cause

The System Cleaner only processes active requestors that appear in SMA.


Inactive requestors no longer referenced by SMA can be manually deleted/archived from PassivationData directory.

Published April 22, 2016 - Updated October 8, 2020

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