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Support Article

Pega Mashup fails to load on iOS when WOGAA is enabled

SA-95103

Summary

Pega Mashup dos not load after enabling the Whole-of-government Application Analytics (WOGAA), Singapore standard for monitoring tool. The issue is specific to iOS. Mashup loads successfully on Android phones. Mashup fails to load on MAC machine while using the Safari or Chrome browser.


Error Messages

Not Applicable


Steps to Reproduce

Implement the analytic component from WOGAA using the below snippet of code:

<script src=’https://<WOGAA URL>/scripts/wogaa.js’></script>


Root Cause



A third-party product issue. An issue with WOGAA setting for iOS devices.

Resolution

WOGAA team performed a tweak at their end to cater to the Safari browser.

Published October 8, 2020

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