SA-41614

Summary

The complete call data, such as RouterCallKey, from the ICM is not mapped onto the Pega clipboard by the CallDelivered Event.


Below is a sample ICM router call key
04:49:27:404 Trace: RouterCallKey=152086 1032 CampaignID=-1 QueryRuleID=-1

Error Messages

Not Applicable

Steps to Reproduce

Push a call from ICM to Pega. The ICM "RouterCallKey" is not mapped to a property in PegaCall.

Root Cause

This issue was determined to be a product enhancement request, which is natively available in Pega Call 7.1.3.1 and later.

Resolution

Pega Call 7.1.3.1 (which requires Pega Platform 7.1.8+) and onward natively support RouterCallKey. In 7.1.3 for Pega Platform 7.1.7 this enhancement has been back-ported and is available in patch HFix-35815.