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Support Article

Recents section isn't updating with the newly created cases

SA-48138

Summary



User performed upgrade of the application from PRPC 5.5 to Pega 7.2.1.

In the Recent section as part of left navigation in Header_left screen layout to show the newly created cases and the cases accessed through worklist/workbasket.

Cases accessed through worklist/workbasket come up in the Recent's section as desired but the ones which are newly created don't show up in the Recent section unless explicitly accessed through worklist/workbasket again.

The design time configuration for Recent's section consists of pyRecents section with page source being Declare_pxRecents.


Error Messages



Not Applicable


Steps to Reproduce



1. In the portal add the pyRecents section with page source being Declare_pxRecents.
2. Create a case in smart dispute application. This newly created work item won't  be seen in the Recent section.


Root Cause



A software use or operation error that it is an expected behavior.

Resolution



Here’s the explanation for the reported behavior:

To see the recently created Work object, user must keep it open then Recent section will be updated.

 

Suggest Edit

Published July 23, 2018 - Updated October 8, 2020

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