Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Structure of the data content is not maintained in Email body



Mail does not show the data content properly when an E-mail is send to the user by calling SendEmailNotification Activity.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a email correspondence rule and refer a section in it.
2. Create an activity with two steps:
a . Set Property-Set-Corr to the correspondence rule.
b. Call SendEmailNotification to send email with the content of the correspondence rule.
3. Use the activity as a utility in the flow.
4. Observe that the structure of the data content is not maintained.

Root Cause

A defect in Pegasystems’ code or rules.


Dynamic layout ,css will not be carried out to email.

The only way the css/styles/Div can be carried is by using non-auto generated sections with inline styles and in parallel an enhancement request is also raised so that it can be addressed in near future.

Note: An enhancement request, FDBK-18322, has been created for consideration by Pega Product Management.

Published February 28, 2017 - Updated October 8, 2020

Was this useful?

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us