Support Article

Unable to query VBD: null error displays on running campaigns




Error displays on running campaigns due to the inability to query Visual Business Director (VBD). 

Error Messages

ERROR - Unable to query VBD: null 

Steps to Reproduce

Schedule a Multi-Channel Campaign. 

Root Cause

Issue occurs due to data corruption in VBD.


Perform the following local-change:
Set the Start Date of Actuals DataSource to a future date so that data does not persist to VBD. 


Published November 28, 2018 - Updated December 7, 2018

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