Support Article
Unable to query VBD: null error displays on running campaigns
SA-68961
Summary
Error displays on running campaigns due to the inability to query Visual Business Director (VBD).
Error Messages
ERROR - Unable to query VBD: null
Steps to Reproduce
Schedule a Multi-Channel Campaign.
Root Cause
Issue occurs due to data corruption in VBD.
Resolution
Perform the following local-change:
Set the Start Date of Actuals DataSource to a future date so that data does not persist to VBD.
Published December 8, 2018 - Updated December 2, 2021
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