Support Article

Unable to query VBD: null error displays on running campaigns

SA-68961

Summary


 

Error displays on running campaigns due to the inability to query Visual Business Director (VBD). 


Error Messages



ERROR - Unable to query VBD: null 


Steps to Reproduce



Schedule a Multi-Channel Campaign. 


Root Cause



Issue occurs due to data corruption in VBD.
 

Resolution



Perform the following local-change:
Set the Start Date of Actuals DataSource to a future date so that data does not persist to VBD. 




 

Published November 28, 2018 - Updated December 7, 2018


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