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Support Article

Unable to view multiple External user screens in SORT



Unable to view two Directed Web Access (DWA) screens in tabs of the same browser.

Error Messages

Access denied

This request for information cannot be processed (another request is currently being processed).

Steps to Reproduce

Create two DWA links and open them in two different tabs of same browser.

Root Cause

PRPC intentionally limits sessions to one DWA link.


Submitted product enhancement request item 

Published January 31, 2016 - Updated October 8, 2020

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