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Application Agent Configuration
How-to | September 19, 2026 | 03:18
Configuring an intelligent, natural language AI assistant for your enterprise application doesn't require an AI specialist—Pega does the heavy lifting for you!
In this quick video, Arun Kumar Sarada (Principal Product Manager, Case Management & Runtime AI) breaks down the surprisingly simple steps to configure, enrich, and go live with a Pega Application Agent.
Key Takeaways & What You'll Learn:
- Auto-Creation: See how the Application Agent is automatically built for you the moment you utilize Pega Blueprint.
- Portal Enablement: Step-by-step navigation to activate your agent directly within Work Portal Authoring under AI Assistant configurations.
- Workflow Enrichment: How to quickly link core case types (such as onboarding, offboarding, or logistics) so your agent understands and processes specific business workflows.
- Out-of-the-Box Insights: Leveraging the pre-built PX Insights Agent Tool to instantly unlock intelligent, cross-workflow analysis based on natural user intent.
About this Series
Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.