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Introduction to Incidents, Issues and Support Services in My Support Portal (MSP)

How-to | May 15, 2023 | 03:02

This video provides an Introduction to Incidents, Issues and Support Services in My Support Portal (MSP). This video is one in the series to help you get started with the new Pega Support ticketing process.

Refer to New Pega Support Experience Video Series for links to all videos in the series.

Introduction to Incidents, Issues and Support Services in My Support Portal (MSP)
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About this Series

Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.

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