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Pega Knowledge Agent: Answers users can trust
What's New | August 27, 2026 | 05:35
In Pega Customer Service™ 26, Pega Knowledge Agent™ answers from the enterprise content it retrieves and shows the user where the answer came from. Better retrieval, a richer conversation, and a feedback loop improve answer quality and the user's confidence in the response.
In this video, Andi Mutlow, Fellow Specialist Solutions Consultant, walks through the retrieval, conversation, and knowledge delivery improvements in Pega Knowledge Agent.
About this Series
Pega experts provide demonstrations, explanations, and use case examples to illustrate the capabilities and advantages of the new features. These videos are typically released alongside major product releases or significant updates, helping users stay informed about the latest developments in Pega's software offerings.
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