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What's New in Pega Customer Service '24.2
What's New | October 28, 2024 | 18:09
In this conversation, Sean Callahan, Senior Manager of Product Marketing, and Matt Lake, Senior Director, Customer Service Horizontal, discuss the new features and updates in Pega Customer Service '24.2. They highlight the platform's advancements in self-service experiences, the integration of Knowledge Buddy with Conversational AI, enhancements in email capabilities using Generative AI.
About this Series
Pega experts provide demonstrations, explanations, and use case examples to illustrate the capabilities and advantages of the new features. These videos are typically released alongside major product releases or significant updates, helping users stay informed about the latest developments in Pega's software offerings.
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