Pega Marketplace
CollectSure Pro
CollectSure Pro, an advanced AI and Decisioning driven solution for the Auto-Finance Industry to improve collection efficiencies, reduce delinquencies and repossession costs, and retain customers
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Overview
Customers in multiple domains expect personalized engagements for servicing, offers, and campaigns. A McKinsey study found that 71% of consumers expect personalized interactions, while 76% get frustrated when this personalization is lacking. Previously, companies relied on manual processes and mass marketing campaigns to engage with customers, but AI-driven promotions and Gen-AI-powered solutions now enable targeted messaging with bespoke images and text, leading to improved customer experiences.
CollectSure Pro, Maantic’s proprietary omni-channel solution for Auto-Finance companies engaged in Loan Collections, and customizable for other loans, is powered by Pega’s Customer Decision Hub and uses advanced arbitration rules and engagement policies to provide the most appropriate offer to repay their outstanding loan to customers either calling in to the Contact Center, or via outbound Email campaigns. The solution leverages the 1:1 customer engagement instead of the old mass-marketing
Key Features
- Offer Generation: Uses Pega Customer Decision Hub to assess the customer situation during an ongoing call and provides the most suitable offer based on highest propensity of conversion.
- Integrated Email Templates: GenAI driven email templates that send out emails to customers once the offer is accepted or even rejected.
- Feedback loop for CDH Engine: Every offer given to each customer and the response is recorded back into the Collections Decisioning Engine which increases the efficiency of the model with time.
- In-built Communication Constraints: Configurable rules to ensure customers are contacted only on their preferred channel of communication, frequent emails and SMS messages are avoided using a Contact Strategy, “Do Not Call” customers are not contacted by phone
- Email Outbound Campaign Configurator: GenAI driven email templates with the most suitable text and pictures to send the right email to every customer based on the arbitration rules thus leading to a 1:1 Customer Engagement
Partner Name
Maantic
Tags
- Pega Products: Pega Customer Decision Hub for Financial Services
- Industry: Financial Services
- Product Capability: Next Best Action Next Best Action
- Pega Version compatibility: Pega Platform '24.1 '24
- Geography: EMEA Americas Asia Pacific
Offering Type
Component