For Pega - OPENCTI
Odigo provides Contact Center as a Service (CCaaS) solutions that facilitate communication between large organizations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
Integrate Odigo telephony features with Pega Customer ServiceTM to empower agents and deliver value by managing each and every customer relationship while maintaining a commitment to low business complexity. Odigo provides open computer telephony integration (CTI) and worldwide telco coverage directly into your Pega solution so you can boost your contact center's CRM functionalities.
- A native integration via a connector optimizes agent and customer experiences with multiple routing and distribution rules. Match your clients with the right agent at the right time with the right skills.
- Designed with the needs of Pega users in mind, Odigo natively integrates with Pega Customer Service to build seamless omni-channel experiences. Bring clarity to customer conversations by using data from all your voice and digital channels.
- Odigo has more than 70 built-in features, including call handling, call-back management, and outbound campaigns.
- Pega Version compatibility: 8.6, 8.7
Published OnFebruary 23, 2023