Care Management

A Language Pack is a collection of language-specific rulesets provided by Pega to support the localization of an Application. A Language Pack provides field value rules that localize the buttons, prompts, and labels for the application portals.

A language pack zip file contains one or more language packs needed to localize a specific version of an application or layer.

Pega provides these core language packs at no cost. The table below displays core language pack availability for each app version.

• Click Download to get and import a Language Pack to your environment.
• If a Language Pack you need isn't listed or shows N/A, use the Pega Platform's Localization Wizard to create your own LP.
• For Language Packs marked as REQ, contact your Account Team to create a request. "Please note that a 'request' doesn't guarantee automatic approval; it's subject to internal review and approval processes."

Available Language Packs

Pega Care Management(PCM) Language Pack

NOTE: This Language Pack is a cumulative of 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 8.8, 8.23, 24.1 and 24.2 versions. It will work on all 8.x.x, 24.x, 25.x versions.

Install Instructions
Log in to the Pega Platform (https://<hostname>:<port>/prweb) by entering [email protected] and the password that you specified when you installed this server.

Platform Language Pack
1)Import Pega Language Pack.jar (01-PegaPlatform\Rules\+language_LanguagePack_Prpc.jar) via  Dev Studio -> Configure -> Application -> Distribution -> Import.

Pega Foundation for HealthCare (PFHC) Language Pack
1)Import Pega Foundation for HealthCare Language Pack.jar (02-Pega_Foundation_Healthcare\Rules\PFHC_*language_LP.jar) via  Dev Studio -> Configure -> Application -> Distribution -> Import.

Pega CRM (CS + SA) Language Pack
1) Install Pega Customer Service German Language Pack.jar from (03-PegaCRM\Rules\PegaCRM_*language_LP.jar) via  Dev Studio -> Configure -> Application -> Distribution -> Import.

Pega CDH (CDH) Language Pack
1) Install Pega Marketing Language Pack.jar from (03-PegaCRM\Rules\PegaCDH_*language_LP.jar) via  Dev Studio -> Configure -> Application -> Distribution -> Import.

Pega Customer Relationship Management for HealthCare (CRMHC)
1) Install DL-3414_HFIX-81006.zip from the Pega Support Portal via Dev Studio -> Configure -> System -> Release -> Hotfix Manager -> Install Hotfixes -> Upload a DL-X.zip file.
2) Install Pega Customer Relationship Management for HealthCare LanguagePack.jar from (04-PegaCRMHC\Rules\PegaCRMHC_*language_LP.jar) via  Dev Studio -> Configure -> Application -> Distribution -> Import.

Pega Care Management(PCM)
1) Install Pega Customer Management LanguagePack.jar from (05-PegaCM\Rules\PCM_*language_LP.jar) via  Dev Studio -> Configure -> Application -> Distribution -> Import.

Post Install Instructions

Pega Care Management(PCM)
1) Login into the system using an Operator ID.
2) In the Operator ID record, Set the Default Locale as under the Profile tab.
3) Logoff & Login to see the locale changes.
NOTE: Every user session (Operator ID) should have the locale set to take the affect of the language texts on the user interface.

Importing Constellation Language Pack
1. You need to set the ConstellationSvcURL DSS settings.
- Go to Records > SysAdmin > Dynamic System Settings > Setting Purpose* > Search for "ConstellationSvcURL"
2. Make sure the Application ID ruleset is included on the top of the App stack. If it doesn't exist, you need to create it manually.
Example: If the application ID is PCM, the ruleset should be: PCM:01-01
Note: The application product ruleset could be locked/unlocked.
3. We recommend importing each language pack with a gap of at least one hour between each import.

KNOWN ISSUES
1.Designer studio is not completely localized
2.Sample data not in scope of localization
3.BreadCrumbs not in scope of localization
4.Auto completes are not in scope of loc
6.Email templates not localized