Pega Shipment Exceptions Management Platform

End-to-end "Digital Process Automation" platform for Shipment Exceptions Management by consolidation of transportation information, enrich information, perform real-time analysis, institutionalize tribal knowledge and automate process and data flow to remove manual hand-offs between central operations, ground staff, third party partners and customers. It aims to utilize shipment tracking information to monitor, resolve, report and derive insights to streamline "at-risk" shipments. Pega-based Digital Process Automation platform with low-code capability, end-to-end case management, cloud native data integrations and "AI" "ML" to predictive and prescript insights, to drive intelligent automation.

• Reactive and proactive "at-risk shipment" remediation for B2B and B2C
• Operational system with end-to-end automation
• Business configuration for changing operational situations
• Intelligent routing, alerts and notifications
• Operational insights with state-of-the-art visibility and analytics
• Overall end-to-end operational efficiency increase up to 50-70%
• Operations cost saving for customer ~1.5-2 mn USD per year