Perficient's Pega Slack Intelligent Virtual Assistant
Integrate the Slack workspace collaboration hub with the Pega Platform giving your users a conversational user experience through which they can interact with your Pega workflows from where they already are. Create a Slack app in your Slack workspace and use your Pega Platform to provide a dynamic personalized app home page and direct message conversations with your users.
- Create user personalized App Home dashboards exposing work lists, metrics, and other information from Pega to users without them ever having to leave Slack.
- Allow users to direct message Pega so they can take advantage of all Pega's IVA capabilities, launching work, submitting data, following approval flows or any other Pega interaction.
- Can be extended to support other context-aware Slack interactivity like participating in group conversations, app domain unfurling, slash commands or app shortcuts.
- Pega Version compatibility: 8.1, 8.2, 8.3, 8.4, 8.5, 8.6
Offering TypePackaged Service Offering
Published OnFebruary 23, 2023