Skip to main content

IBOR Transition - Repapering & Client Outreach Accelerator

Face challenges in contract remediation conduct head-on with automation and governance

By using or submitting listings via the Pega Marketplace, you agree to our Terms of Use.


Most financial institutions have been facing challenges in contract remediation conduct during the industry-wide interbank lending-rate (IBOR) transition. The challenges include client outreach for all affected contracts (potentially thousands) and having a consistent workflow across product lines.

TCS uses a Pega-based framework - designed on embedded AI / natural language processing (NLP) and case management - to automate contracts repapering with recommended fallbacks and client outreach, along with a governance dashboard for tracking and analytics. This automated process eases the contract amendment cycle with better accuracy rates.

The framework has configurable client outreach processes, so it can integrate with any AI-based optical character recognition (OCR) product that the financial institution may already be using for the document ingestion process.

To augment the IBOR transition process, TCS offers advisory services, a comprehensive suite of cognitive solutions, and a Power BI-based dashboard to track the transition process when data is distributed across multiple systems.

Key Features

  • Integration with AI- and machine learning-based contract analysis model
  • Contract repapering by mapping the fallback triggers across the products
  • Email agreements repapered for client consents
  • Interpretation of client email responses
  • Communication strategies to address impacted parties
  • Dashboard/real-time view of the transition state


=Tata Consultancy Services Ltd.

Partner Name



Offering Type

Packaged Service Offering

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us