Support Article
File listener target location configuration throwing error
SA-18280
Summary
When attempting to access csv files from a shared server using a file lisener, an error is thrown: Fail:Configuration
Invalid source location: com.pega.pegarules.pub.PRException: [\\Server\FileListener_Test] does not exist. From: (HBCFD044BEF44DF1901A05F03999282D8:10.81.16.10)
Error Messages
Fail:Configuration
Invalid source location: com.pega.pegarules.pub.PRException: [\\Server\FileListener_Test] does not exist. From: (HBCFD044BEF44DF1901A05F03999282D8:10.81.16.10)
Steps to Reproduce
Configure a shared folder location on Filelistener 'Source Location' field. Folder path should not be in the server where application is deployed.
Root Cause
A defect or configuration issue in the operating environment:
PRPC node is on a Weblogic instance which is running under "Local System" account on a Windows machine. By default this account cannot access a network share, unless that computer is added explicit access.
Resolution
Here’s the explanation for the reported behavior: Since PRPC JVM was being run under "Local System" user on Windows machine, it couldn't access the network share. In order to grant access the computer account (eg: domain\SERVER$) will need explicit access.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.