Pega Marketplace
Pega-WhatsApp Advanced Features Component
Boost customer service efficiency by leveraging WhatsApp and Pega's digital messaging capabilities
By using or submitting listings via the Pega Marketplace, you agree to our Terms of Use.
Overview
WhatsApp is a powerful platform for customer service, and many companies are leveraging it to enhance their customer experiences. This component can be used to implement messaging capabilities, and also for sending confirmation documents/invoices directly to customer's WhatsApp during live interaction. Advanced features like picker controls are also supported for better user experience.
Here are few customer journeys where this can be utilized are:
1. Order Status Notifications
2. Managing Bookings and Reservations
3. Sales Process Support
Key Features
- Digital messaging
- Sending system generated documents via messages
- Picker controls for better user experience
Resources
Partner Name
Maantic
Tags
- Pega Version compatibility: Pega Platform '23 8.8
- Geography: Americas Asia Pacific EMEA
Offering Type
Component