Multi-Brand Customer Engagement: A case study in Financial Services

Join us for a webinar featuring a case study on multi-market customer engagement, showcasing the Pega CDH Multi-Brand real-time decisioning capability for a global bank. Learn how the bank harnessed AI-powered decisioning to deliver personalized, real-time interactions across diverse regions. We'll delve into key challenges, including the operating model, capability delivery, and the transition to BAU. The session will also cover AI-driven personalization, cross-channel consistency, and the measurable impact on customer retention, engagement, and ROI. Gain actionable insights for enhancing customer engagement and driving success in today's dynamic global landscape.