Support Article
Back button is navigating back wrong assignment in screenflow
SA-45953
Summary
User has configured the screen flow with Back and Next buttons, when user clicks Back button for the first time it is not going back previous assignment, then user is again clicking the back button then it is navigating to two assignments.
For example if user in third assignment then it is going back to first assignment instead of second assignment.
However if user in second assignment, then it is throwing missing assignment error.
Error Messages
Not Applicable
Steps to Reproduce
Configure screen flow with Next and Back buttons.
Root Cause
A software use or operation error :
When user clicks first time it is taking some time to process the request, however user feels that nothing is happening then user clicks back button again.
Hence two requests are fired then it is navigating back two times. One must disable the Back button after first click.
However user has customized the screen flow harness, user has used the pyActionArea section to display the Next and Back button. These buttons are configured by using Non-auto generated control control.
Resolution
Perform the following local-change:
Redesign the customized harness by taking Out-of-the-box (OOTB) TabbedScreenFlow7 harness as reference, then disable Back button after clicking Back button for first time.
Published March 15, 2018 - Updated October 8, 2020
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