Support Article
Performance issues with Soap Services
SA-349
Summary
Performance issues were noticed, and the browser hung occasionally.
Example SOAP exceeded 1000ms
RULE-CONNECT-SOAP ORG-INT-<ServiceCategoryName>-<ServiceName>Service- INVOKESERVICE #20140203T191636.309 GMT has exceeded the threshold of 1,000 ms: 16,782 ms;pxConnectOutMapReqElapsed=29;pxConnectClientResponseElapsed=15544;pxConnectInMapReqElapsed=342;
Error Messages
Not Applicable
Steps to Reproduce
Run process to invoke Connect SOAP call.
Root Cause
The root cause of this problem is due to slow performance in custom application external services.
Resolution
Review Connect-SOAP rules and endpoint services for proper SLA timeframes.
Published March 14, 2016 - Updated December 2, 2021
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