Support Article
Smart info does not display in mobile device resolution
SA-70106
Summary
On adding Smart Info to a link. and clicking the link, the Smart Info popup displays in the desktop and laptop resolutions. However, the Smart Info popup does not open in Tablet and mobile resolutions.
Error Messages
Not Applicable
Steps to Reproduce
- Add a link to a section.
- Add an action set to the link.
- OnClick - Show SmartInfo
- Click the link with desktop resolution. The Smart Info popup displays.
- Click the link with a tablet or mobile resolution. The Smart Info popup does not display.
Root Cause
A software use or operation error.
The section containing the Smart Info was included twice. Since the link was present twice in the Document Object Model (DOM), Smart Info was attached to the first occurrence of the link.
Resolution
Perform the following local-change to display the Smart Info:
Delete the duplicate occurrence of the link.
Published February 1, 2019 - Updated December 2, 2021
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