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Pega Customer Service for Insurance

Streamline customer service with out-of-the-box, insurance-focused solutions.


Pega Customer Service for Insurance provides a rich set of out-of-the-box features designed to enhance the customer experience and streamline service processes. It offers personalized desktops with industry views, interaction management, dashboards and reporting functions, and much more. 


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Customer Service for Insurance

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Visit Pega Community Wiki to see our current collection of expert-approved, ready-to-use design patterns for Customer Service for Insurance. 

Use Cases

Discover Microjourneys™ - pre-defined use cases of the product that are easy to implement and help bring business outcomes quickly.

This use case provides insurance policyholders the ability to easily update an address online or through a representative, and to have changes propagate to multiple policies.

A quick claim process that enables the insured to easily report an incident. The claim process has a responsive design via web mashup capabilities for the personal auto claim case type.

A guided process that facilitates making a payment on one or more policies. The customer service representative can also update the payment method while conducting this process if requested by the customer.


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