PEGA DEVELOPERS
Customer Service Developer
Implement Pega Customer Service applications
About the role
Customer Service Developers implement customer service applications that automate and orchestrate every service journey, no matter where customers engage. Implement solutions with AI-powered guidance and decisioning that empower agents to deliver better service, faster.
Knowledge areas
Check out the most important knowledge areas for a career as a Customer Service Developer.
Microjourneys
Configure service cases to achieve business outcomes.
Interaction management
Configure the Interaction portal for agents and managers.
Channel management
Configure email bots, chat and messaging, and voice channels.
Data management
Integrate your solutions with external data.
Learning Essentials
Start your future as a Customer Service Developer: explore a curated list of resources to get you up and running in no time.
Recently published
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Training
Latest Missions
Latest Modules
Latest Challenges
Videos
Pega 8.7 Update: What's New in Customer Service
Join Ismath Mohideen, Sr. Product Marketing Manager, and she discusses what's new in Pega Customer Service 8.7 with Matt Lake, Sr. Director, Multi Channel Technology.
View Release…
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