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Customer Service Developer

Implement Pega Customer Service applications

About the role

Customer Service Developers implement customer service applications that automate and orchestrate every service journey, no matter where customers engage. Implement solutions with AI-powered guidance and decisioning that empower agents to deliver better service, faster.

Knowledge areas

Check out the most important knowledge areas for a career as a Customer Service Developer.


Configure service cases to achieve business outcomes.

Interaction management

Configure the Interaction portal for agents and managers.

Channel management

Configure email bots, chat and messaging, and voice channels.

Data management

Integrate your solutions with external data.

Learning Essentials

Start your future as a Customer Service Developer: explore a curated list of resources to get you up and running in no time.


Learn how Pega Customer Service can be implemented to provide a consistent, unified experience and promote business values in an omnichannel approach.


Configure a Voice AI channel to suggest actions based on the customer conversation.


Learn how to use Pega Digital Messaging to improve the messaging experience for your customers.

Recently published

Stay up to date with latest trainings or keep an eye on trending topics for the Customer Service Developer role.
Pega 8.7 Update: What's New in Customer Service
Pega 8.7 Update: What's New in Customer Service
Video duration: 09:54
Pega 8.7 Update: What's New in Customer Service

Join Ismath Mohideen, Sr. Product Marketing Manager, and she discusses what's new in Pega Customer Service 8.7 with Matt Lake, Sr. Director, Multi Channel Technology.  View Release…

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