PEGA DEVELOPERS
Customer Service Developer
Implement Pega Customer Service applications
About the role
Customer Service Developers implement customer service applications that automate and orchestrate every service journey, no matter where customers engage. Implement solutions with AI-powered guidance and decisioning that empower agents to deliver better service, faster.
Knowledge areas
Check out the most important knowledge areas for a career as a Customer Service Developer.
Microjourneys
Configure service cases to achieve business outcomes.
Interaction management
Configure the Interaction portal for agents and managers.
Channel management
Configure email bots, chat and messaging, and voice channels.
Data management
Integrate your solutions with external data.
Learning Essentials
Start your future as a Customer Service Developer: explore a curated list of resources to get you up and running in no time.
MISSION
Pega Customer Service Foundation
Gain experience with several products that are a part of Pega Customer Service.
MISSION
Pega Customer Service Implementation
Learn how Pega Customer Service can be implemented to provide a consistent, unified experience and promote business values in an omnichannel approach.
MISSION
Customer Service Low-Code Developer
Learn to use the tools that let you configure Pega Customer Service applications.
MISSION
Customer Service Developer
Learn all about customizing Pega Customer Service applications.
ADDITIONAL TRAINING
Pega Voice AI
Configure a Voice AI channel to suggest actions based on the customer conversation.
ADDITIONAL TRAINING
Pega Digital Messaging
Learn how to use Pega Digital Messaging to improve the messaging experience for your customers.
ADDITIONAL TRAINING
Pega Customer Service Case Management Edition
Learn to use the Pega Platform case management capabilities in your existing desktop and service channels.
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