Skip to main content
  Roles Overview
decorative background

PEGA DEVELOPERS

Customer Service Developer

Implement Pega Customer Service applications

decorative background

About the role

Customer Service Developers implement customer service applications that automate and orchestrate every service journey, no matter where customers engage. Implement solutions with AI-powered guidance and decisioning that empower agents to deliver better service, faster.

Knowledge areas

Check out the most important knowledge areas for a career as a Customer Service Developer.


Microjourneys

Configure service cases to achieve business outcomes.


Interaction management

Configure the Interaction portal for agents and managers.


Channel management

Configure email bots, chat and messaging, and voice channels.


Data management

Integrate your solutions with external data.

Learning Essentials

Start your future as a Customer Service Developer: explore a curated list of resources to get you up and running in no time.

TRAINING

Gain experience with several products that are a part of Pega Customer Service.

TRAINING

Learn to use the tools that let you configure Pega Customer Service applications.

TRAINING

Learn all about customizing Pega Customer Service applications.

ADDITIONAL TRAINING

Configure a Voice AI channel to suggest actions based on the customer conversation.

ADDITIONAL TRAINING

Learn how to use Pega Digital Messaging to improve the messaging experience for your customers.

ADDITIONAL TRAINING

Learn to use the Pega Platform case management capabilities in your existing desktop and service channels.

Latest content

Stay up to date with recently published training, keep an eye on trending topics,
or discover newest expert-curated blogs for the Customer Service Developer role.

Videos
Pega 8.7 Update: What's New in Customer Service
Pega 8.7 Update: What's New in Customer Service
Video duration: 09:54

Pega 8.7 Update: What's New in Customer Service

Join Ismath Mohideen, Sr. Product Marketing Manager, and she discusses what's new in Pega Customer Service 8.7 with Matt Lake, Sr. Director, Multi Channel Technology.  View Release…

Support

Latest Questions

Latest Discussions

No new content available. Check back soon!
Did you find this content helpful? Yes No
Want to help us improve this content? Suggest Edit

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us