Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

AES email has wrong URL Links



Autonomic Event Services (AES) email has wrong URL Links.

It has been observed that the links in the AES weekly details scorecard are wrong.

They point to User TENV2 (test) enviornment. This could be due to the fact that they copied the DB from TEST to PROD.

However, in production they set the Public Link URL on the DSS. That does not seem to matter. The Public Link URL on the System > Settings page is blank.

They thought that both of those would have or share the same value.

Error Messages

No error message. The URLs are incorrect.

Steps to Reproduce

Email the weekly scorecard.

Root Cause

The root cause is the URL in emails is coming from class PegaAES-Data-AESSettings.

There is a field in the record called AES Server URL.

There the URL wsa set to test environment URL.


Perform the following local-change:

Add the production URL in the AES server URL field of class PegaAES-Data-AESSettings instance.

Published April 2, 2017 - Updated October 8, 2020

Was this useful?

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us