Support Article
Application does not clear previous requestor session details
SA-55448
Summary
The requirement is to clear the previous requestor session details when a new user logs in.
Error Messages
Not Applicable
Steps to Reproduce
Consider two users, User A and User B
- Log in with User A's Request ID
- Use the browser Back button to navigate back to the login screen.
- Log in with User B's Request ID. User A session details display.
Root Cause
An issue in the custom application code or rules.
Resolution
Perform the following local-change:
- Disable the Back button.
- Add a link, 'Click to login'. On clicking the link, the previous user session is terminated.
Published September 22, 2018 - Updated October 8, 2020
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