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Support Article

Application does not clear previous requestor session details



The requirement is to clear the previous requestor session details when a new user logs in.

Error Messages

Not Applicable

Steps to Reproduce

Consider two users, User A and User B
  1. Log in with User A's Request ID
  2. Use the browser Back button to navigate back to the login screen.
  3. Log in with User B's Request ID. User A session details display.

Root Cause

An issue in the custom application code or rules.


Perform the following local-change:
  1. Disable the Back button.
  2. Add a link, 'Click to login'. On clicking the link, the previous user session is terminated.


Published September 22, 2018 - Updated October 8, 2020

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