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Support Article

Assignment Instruction field is blank after Bulk Transfer



Instructions along with the work object, do not display after transferring the work to another Operator using Bulk Transfer.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

On a Bulk Transfer action, the reAssignPage is populated on the Clipboard with an empty pyInstructions property.
At Step 7 of the pyReassignAssignment activity, the pyInstrutions property is set to 'reAssignPage.pyInstructions' which is null. Therefore, instructions are not set. Hence, assignment instructions are not exhibited after the Bulk Transfer is completed.


This feature is implemented in Pega Platform 8.2.6.

Published April 16, 2020 - Updated December 2, 2021

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