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Support Article

Audit Trail needs more logging information in KYC



User reported that they need the functionality to see the logging of the Users who changed what in the Know Your Customers (KYC) Types.

This should be available automatically not through only pressing the save button.

Error Messages

No error message but needs additional information.

Steps to Reproduce

  1. Create a case and then fill any KYC Type
  2. Check audit log
  3. Set a certain answer to "yes", or fills in "sample text" as User1 .
  4. Change the same answer to "no" as User2.

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request has been created for consideration by Pega Product Management.

Published February 21, 2017 - Updated October 8, 2020

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