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Support Article

Bulk Actions Transfer from operator issue

SA-10423

Summary



When tried to transfer work objects using bulk processing, they do not get to the Transfer operator specified.

Error Messages



Not Applicable.

Steps to Reproduce



1.Login to end user portal.
2.Go to Bulk actions from operator menu.
3.Select operator to transfer.
4.Select work basket to transfer from.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.

1. Modify activity “ActionTransferCase” to call out-of-the-box (OOTB) PRPC Reassign activity for transfer passing the right parameter page.
2. Pass the parameters to ActionTransferCase activity.
3. Modifiy HTML ActionReassign to sync the dispute transfer with work-transfer screen in case of multiple case types in worklist.


Resolution



This issue is resolved by HFix-22013.

Published July 29, 2015 - Updated October 8, 2020

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