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Support Article

Busy Indicator spinning forever on https url



User is getting continuously spinning busy indicator on Https node.

Error Messages

Busy is Indicator is spinning forever, no error is traced in either PegaRULES, PegaRULES Alert, Application Server logs.

Below is the script error

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; MS-RTC EA 2; MS-RTC LM 8)
Timestamp: Mon, 2 Feb 2015 06:35:54 UTC

Message: 'undefined' is null or not an object
Line: 13
Char: 17235
Code: 0
URI: https://hostname/prweb/Portal/FLF8asjR_65URcwqHupifMyBikcLRFjE*/webwb/pega_desktop_domainsuffix_1819019784.js!pega_yui_13807908855!desktopwrapper_13358988900!!.js

Steps to Reproduce

Clicking on button (doFormSubmit) is resulting in the continuous spinning of the busy indicator, 

Root Cause

The root cause of this problem is defect/misconfiguration in the PRPC operating environment.
The problem is in faulty safeURL js api, where decryption is failing.


This issue is resolved by hotfix item 

Published January 31, 2016 - Updated October 8, 2020

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