Support Article

Calendar picker does not work when touch is enabled in Chrome

SA-27685

Summary



A few click events on the calendar date picker control do not work when using the mouse and Chrome with a touchscreen. However, they work as expected in Internet Explorer and Edge.

Error Messages



Not Applicable

Steps to Reproduce

  1. Run a test case in Chrome.
  2. Try to click the calendar icons to set the date for the date fields.

Root Cause



A defect in Pegasystems’ code or rules
In touch-enabled devices, touch events take priority over mouse events. Touch or mouse combination devices are not supported completely by PRPC.
Support for such devices is delivered in Pega 7.3.

Resolution

Best Practice: Update or upgrade to Pega 7.3.

If you need to continue using Pega 7.2, perform the following local-change:
  1. Disable the Enable touch events option in Chrome.
  2. Apply HFix-29295.

Published September 7, 2016 - Updated July 6, 2017


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