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Support Article

Case Type Creation - New Ruleset NOT shown



When trying to create a new casetype in a new ruleset, drop down is not listing the newruleset we have created :(newly created ruleset was)


Error Messages

Not Applicable 

Steps to Reproduce

1)Create an unlocked ruleset 
2)add this ruleset in the application
3)Create a 
casetype : by clicking on the : Add casetype in case explorer
advancedSettings to see that it doesnot list the new ruleset I have created

Root Cause

class's Advanced -> Rulset visibility has not been configured correctly


1)Adding the application ruleset to the list of prerequisites for newly created ruleset
2)Also make sure that, in the class'es Advanced tab -> Ruleset's visibility must be configured correctly .

Published March 23, 2016 - Updated October 8, 2020

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