Support Article
Case Type Creation - New Ruleset NOT shown
SA-21128
Summary
When trying to create a new casetype in a new ruleset, drop down is not listing the newruleset we have created :(newly created ruleset was)
Error Messages
Not Applicable
Steps to Reproduce
1)Create an unlocked ruleset
2)add this ruleset in the application
3)Create a casetype : by clicking on the : Add casetype in case explorer
4)Check advancedSettings to see that it doesnot list the new ruleset I have created
Root Cause
class's Advanced -> Rulset visibility has not been configured correctly
Resolution
1)Adding the application ruleset to the list of prerequisites for newly created ruleset
2)Also make sure that, in the class'es Advanced tab -> Ruleset's visibility must be configured correctly .
Published March 23, 2016 - Updated October 8, 2020
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