SA-17847

Summary

In a PegaCALL 713 application, when a user attempts to wrap up an Interaction, the wrap up fails and user sees the error of "Required parameter flowName" on the screen.

Error Messages

Required parameter flowName.
 

Steps to Reproduce

An intermittent issue.

1) Create an Interaction.
2) Create multiple intents tasks(3-4).
3) Perform tasks.
4) Wrap up the call.

Root Cause

When an operator wrap up an Interaction, the system will call the FinishAssigment activity. At step 10 of this activity, it is calling Work-performaFlowAction with a number of parameters including pxFlowName retrieved from newAssignPage.

In tracer, the flowName is null and causing the error of Required parameter flowName appearing on the screen.



As the flowName parameter is retrieved from newAssignPage, GCS examined the Tracer file further and found out the newAssignPage does not contain pxFlowName as expected. Tracing further, GCS also found out the pyWorkPage contains an error when it was created. In a normal workitem the pzStatus should be valid, however in the provided tracer it shows the pzStatus is set to false.

Resolution

No solution provided. This is likely a custom application defect, The developers need to work closely with the end user to find out what actions have been taken to that caused the corrupted pyWorkPage.