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Delete work objects in bulk



Is there a way to delete all cases, both open and resolved, in a system?


Perform the following local-change, understanding that the Purge/Archive wizards work only on Resolved cases:
  1. Update all cases to be Resolved, based on a report that allows you to select certain cases or all cases.
  2. Run the Purge/Archive wizards to remove them.
  3. Reset the sequence number to zero so that the first new case is set to 1.
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Published November 16, 2016 - Updated October 8, 2020

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