Support Article

Directed Web Access does not show Signature Control



When the signature control is used on a section, and this section is displayed to a user through Directed Web Access (DWA).
In the external assignment the Signature Control is not rendered.

Error Messages

Not Applicable.

Steps to Reproduce

1. Include a signature control in a section which is referred in a FA used in External Assignment.
2. Send a link to the user using DWA which shows the section.
3. Signature control is not getting displayed properly.

Root Cause

This is a restriction in DWA.


​If the flow action is modified, the URL for the external assignment must be static-not generated or altered by JavaScript or other processing at runtime. Because of this restriction, the flow action cannot use AJAX, dynamic select, or SmartPrompt. indicates - 


Published January 31, 2016 - Updated October 8, 2020

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