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Support Article

Export to PDF displays Japanese characters as '?'

SA-16112

Summary



Export to PDF does not display Japanese characters. Japanese character are displayed as '?'.
However, it works fine with Export to Excel.


Error Messages



Not Applicable


Steps to Reproduce



1. Generate a report which has Japanese characters.
2. Once the report is generated, click 'Export to PDF'.


Root Cause



pyPDFSettings activity has not been configured to set Param.pyPDFFontsDirectory.

Resolution



Configure pyPDFSettings activity to set Param.pyPDFFontsDirectory to point to the application server machine's font directory.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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