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Export to PDF displays Japanese characters as '?'



Export to PDF does not display Japanese characters. Japanese character are displayed as '?'.
However, it works fine with Export to Excel.

Error Messages

Not Applicable

Steps to Reproduce

1. Generate a report which has Japanese characters.
2. Once the report is generated, click 'Export to PDF'.

Root Cause

pyPDFSettings activity has not been configured to set Param.pyPDFFontsDirectory.


Configure pyPDFSettings activity to set Param.pyPDFFontsDirectory to point to the application server machine's font directory.

Published January 31, 2016 - Updated October 8, 2020

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