Support Article

File browse drag and drop fails on Chrome



Drag and drop of files from file browse window to drag and drop target results in duplicate attachements or browser hanging. This occurs when using Google Chrome browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. From attachment menu, select file from device that has both drag and drop and select file browse options.
  2. Click Select file button, a dialog window opens.
  3. Drag and drop a file from the open window to the drag and drop area.

Root Cause

Issue with user operation.


Drag and drop from file browse invokes two controls. Google Chrome browser is unable to handle this use case.
Refer to Chromium forums issue ID=388661 for discussions surrounding this generic browser issue.

Published July 23, 2018 - Updated October 8, 2020

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