Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

File browse drag and drop fails on Chrome



Drag and drop of files from file browse window to drag and drop target results in duplicate attachements or browser hanging. This occurs when using Google Chrome browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. From attachment menu, select file from device that has both drag and drop and select file browse options.
  2. Click Select file button, a dialog window opens.
  3. Drag and drop a file from the open window to the drag and drop area.

Root Cause

Issue with user operation.


Drag and drop from file browse invokes two controls. Google Chrome browser is unable to handle this use case.
Refer to Chromium forums issue ID=388661 for discussions surrounding this generic browser issue.

Published July 23, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us