Support Article
History not displaying for the Instance Created by Job Scheduler
SA-76155
Summary
In the History tab, pyPerformer does not display for instances created by the Job Scheduler.
Error Messages
Not Applicable
Steps to Reproduce
Create a case instance through the Job Scheduler using an activity.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the following local-change:
Set pyUserIdentifier value to SYSTEM in the Requestor page.
Follow the below steps to set the pyUserIdentifier.
- If the activity is only used by the Job Scheduler, then add a step at the beginning of the activity to set pyUserIdentifier and pxUserIdentifier to SYSTEM on the Requestor page.
- 1. If the activity is used elsewhere other than the Job Scheduler, create a wrapper activity and set pyUserIdentifier and pxUserIdentifier to SYSTEM on the Requestor page.
- 2. Call the InitiateEngStatusUpdate and use the wrapper activity in the Job Scheduler.
This is scheduled to be resolved in the patch release of Pega 8.1.
Published March 28, 2019 - Updated December 2, 2021
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