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Support Article

History not displaying for the Instance Created by Job Scheduler



In the History tab, pyPerformer does not display for instances created by the Job Scheduler.

Error Messages

Not Applicable

Steps to Reproduce

Create a case instance through the Job Scheduler  using an activity.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Set pyUserIdentifier value to SYSTEM in the Requestor page.

Follow the below steps to set the pyUserIdentifier.
  • If the activity is only used by the Job Scheduler, then add a step at the beginning of the activity to set pyUserIdentifier and pxUserIdentifier to SYSTEM on the Requestor page.
  • 1. If the activity is used elsewhere other than the Job Scheduler, create a wrapper activity and set pyUserIdentifier and pxUserIdentifier to SYSTEM on the Requestor page. 
  • 2. Call the InitiateEngStatusUpdate and use the wrapper activity in the Job Scheduler.

This is scheduled to be resolved in the patch release of Pega 8.1.

Published March 28, 2019 - Updated December 2, 2021

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