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Support Article

Horizontal scroll bar disappears



Under certain conditions in the User Portal, if the contents of the window does not fit in (length and width), then the horizontal scroll bar disappears after web browser resize.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a Report definition with filters and run it.
3. Decrease the size of screen
4. Observe that the horizontal scroll bar disappears

Root Cause

The root cause of this problem is a defect in customer application code/rules.


The issue is resolved through the following Local-change:

Save as HTML Fragment in the local ruleset and add the below code:

                overflow-x : auto !important;
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Published June 12, 2015 - Updated October 8, 2020

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