Support Article
How to Unread an email in inbox when listener fails to process
SA-6228
Summary
The email listener listens to an inbox and creates an email interaction. Obj Save failed and the email request was not processed. The email in the inbox is in Read state because the listener picked the email. In this kind of exception scenarios, the email must be unread and stop the listener to pick the list again.
Resolution
The email listener process is based on the state of the emails (read or unread) in the inbox. If there is a mechanism in PRPC to mark unread a mail, the mail will be processed repeatedly by the listener in a continuous loop. Hence, it is not useful to the listener to unread the mails.
- Mark the mails as Unread by logging into mail server to process the failed messages again after some time (after manually fixing the database issues).
- Delete the failed messages or forward them to an administrator email address using Forward Unprocessed Emails field on email listener rule form if the listener must not process the failed messages again. This way the administrator can process them manually.
Published August 17, 2016 - Updated October 8, 2020
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