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Support Article

How to update pyStatusWork in Work table by Activity

SA-13526

Summary



User requirement is to resolve multiple work item at once by Activity and have below questions:

1) Is it possible to update pyStatusWork to "Resolved-Complete" in Work table by Activity?
2) Is it possible to remove the record from Assign-Workbasket by Activity?



Resolution




There exist an Out of the box (OOTB) activity "Work-pxForceCaseClose" that can be used to resolve the work obejct and remove the work object from work basket.
(Refer to the below screenshot)


 

Published September 1, 2015 - Updated October 8, 2020

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