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Support Article

Icons not visible in IE11 on Windows 10

SA-78040

Summary



Various icons such as, Refresh, Expand/Collapse, Live UI, Tracer, Clipboard etc. are not visible on the Internet Explorer 11 browser on Windows 10.


Error Messages



Not Applicable


Steps to Reproduce



Log in to Pega Designer Studio.


Root Cause



A Windows 10 configuration issue due to which fonts were Untrusted and were blocked.


Resolution



Perform the following local-change:
  1. Use the Group Policy (gpedit.msc) editor.
  2. Navigate to Computer Configuration > Administrative Templates > System.
  3. Click Mitigation options.
  4. Edit 'Untrusted Font Blocking' and set it to Disabled'.


     
  5. Restart the system
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Suggest Edit

Published May 7, 2019 - Updated October 8, 2020

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