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Support Article

Incorrect "already open" popup message



A link configured to use the Open Assignment action from within the work object itself is causing the conflict warning message to display.

Error Messages

"already open" popup message displayed

Steps to Reproduce

Add a link, or button, to a Section which is displayed by the Review harness where the Click event performs the "Open Assignment" action. Open a case in review mode and click the button.

Root Cause

The conflict check is an expected behavior of the Open Assignment action.


Perform the following local-change:

Replace Open assignment with run script to call pega.desktop.openAssignment with the required parameters: .pzInsKey as the first one and true for the last parameter, which represents skipConflictCheck variable.

Published June 19, 2017 - Updated October 8, 2020

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