Support Article

Incorrect "already open" popup message

SA-39163

Summary



A link configured to use the Open Assignment action from within the work object itself is causing the conflict warning message to display.

Error Messages



"already open" popup message displayed


Steps to Reproduce



Add a link, or button, to a Section which is displayed by the Review harness where the Click event performs the "Open Assignment" action. Open a case in review mode and click the button.


Root Cause



The conflict check is an expected behavior of the Open Assignment action.

Resolution

Perform the following local-change:

Replace Open assignment with run script to call pega.desktop.openAssignment with the required parameters: .pzInsKey as the first one and true for the last parameter, which represents skipConflictCheck variable.




Published June 9, 2017 - Updated June 14, 2017


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