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LockGoneException: Save, has failed because lock is not held



Line  items are not added to the child task despite completing the main task. Error displays when opening the child task.

Error Messages

Error: Unable to open an instance

Encountered problem when performing a Commit Save, Delete or Commit has failed because lock "WORK-CLASS EGL-360196" is not held
From: (H89A36EE26CB6063CE4458B13E88F1558) 
    SQL: select pxOwnerId as "pxOwnerId", pxUpdateOperator as "pxUpdateOperator", pxUpdateOpName as "pxUpdateOpName", pxExpireDateTime as "pxExpireDateTime", pxUpdateDateTime as "pxUpdateDateTime", pxLockHandle as "pxLockHandle", pxCreateDateTime as "pxCreateDateTime", pxUserHost as "pxUserHost" from schema.pr_sys_locks where pzInsKey = ?
    SQL Inserts: <WORK-CLASS EGL-360196>    

    at com.pegarules.generated.activity.ra_action_spawnsplittedsoapprovaltask_3986eed3b4bd9ba19b080835af7e49b1.step13_circum0(
'DebugPage' Page--- SR-XXXXX - A roll back has taken place for - Work Object:- EGL-360196 And Page message

Steps to Reproduce

  1. Configure a process to create a child task and copy line items from the main case.
  2. Complete the main task to create child tasks.

Root Cause

An issue in the custom application code or rules.
A LockGoneException and rollback occurred while creating child tasks.


Perform the following local-change:
  1. Remove the commit step from the custom activity.
  2. Allow the out-of-the-box flow processing code manage the commit and rollback.
  3. Use a deferred Obj-Save step if a save is required. Add a step, if required, before creating the work object to check if the lock is held.

Published January 8, 2019 - Updated October 8, 2020

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