Support Article
Login screen does not show the logo or background
SA-33101
Summary
The login screen does not show the logo image or proper styles.
The Pega URL is not appended with a requestor hash when acessing the login page.
Error Messages
When using an HTTP trace on loading the login page the following error is observed in the server response:
Error 400: Unable to extract access group from URL for static content request. See logs for details.
Steps to Reproduce
Access the Pega login page.
Root Cause
An issue in the custom application code or rules.
The Dynamic System Setting (DSS) 'prconfig/authentication/RedirectGuests/default' was set to 'False'.
This DSS should only be set to false if the application uses PRGateway.
Resolution
Perform the following local-change:
Set 'prconfig/authentication/RedirectGuests/default' to 'True'.
And make sure no entry for authentication/RedirectGuests/ exists in prconfig.xml as this will override the DSS.
Published February 8, 2017 - Updated October 8, 2020
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