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Support Article

Long screens are loading in scrolled to bottom position



When a screen in a flow is manually scrolled to the bottom and the "next" button is clicked the next screen will be displayed with the page already scrolled to the bottom. It is expected that the scroll bar of the next page would display at the top of the page instead.

Error Messages


Steps to Reproduce

1. Scroll down to bottom on a screen in a flow.
2. Click next to move to the next screen, notice the position of the scroll bar on the new screen.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. A flow is executed on a page inside an iframe. If you scroll to the bottom of the page and hit the 'next' button in the flow the next screen displays while the page is still scrolled to the bottom. This issue occurs because the parent page is unaware of any changes made in the iframe.


This issue is resolved by hotfix item HFIX-20645


Published January 31, 2016 - Updated October 8, 2020

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